1What is covered
Frames and springing are covered for 10 years against defects in materials and workmanship. Coverings, cushions, mechanisms and electrical components are covered for 2 years.
| Component | Covered for | What it includes |
|---|---|---|
| Frame | 10 years | The structure and its joints |
| Springing | 10 years | Seat and back suspension |
| Coverings | 2 years | Leather and fabric |
| Cushions | 2 years | Fillings and foams |
| Mechanisms | 2 years | Recline and adjustable parts |
| Electrical components | 2 years | Motors, switches and wiring |
Cover starts on the day the piece arrives, against defects in materials and workmanship.
2How to make a claim
Write to care@blankandspace.com or contact your Blankspace advisor. We reply within two business days and, where needed, arrange an inspection at your home.
Write to client care
Email care@blankandspace.com, or tell your advisor.
Add your order number and photographs
A short description of the issue and a few clear photographs help us answer the first time.
We reply within two business days
Where needed, we arrange an inspection at your home.
We put it right
A repair, a replacement part, or the same or an equivalent piece.
3What is not covered
The warranty covers defects in materials and workmanship. It does not cover:
- Normal wear, and the softening of cushions over time
- Natural variations in leather, wood and fibres
- Fading from direct sunlight
- Damage from accidents, misuse, pets, cleaning products or improper care
- Pieces altered or repaired by anyone other than Blankspace
4How we put it right
We repair the piece, replace the affected part, or, if neither is possible, replace the piece with the same or an equivalent model. Repairs are carried out by Blankspace-trained technicians.
5If the piece changes hands
Moving house, or passing a piece on to someone else? Ask your advisor, or write to care@blankandspace.com with your order number, and we will tell you how the warranty applies to the new owner.
6Caring for your piece
Keep leather and fabric away from direct heat and strong sunlight, dust and vacuum gently, and follow the care guide for your covering. Your advisor can recommend care products made for it.